How to Order

Complete Systems, Kits, Components and Parts.

Motorized Pan Tilt Heads.

Pan Tilt Zoom Cameras.

Ground Loop Filters.

Shopping cart orders.

United States customers only.
Purchase with confidence. Click the 'Add to cart' button.
You can see your shipping charges before you start the checkout process.
You can use the simple One Page Checkout with No Password and No User Name.
We keep your email address confidential. It is only used for your purchase. It is never used in any other way!
Please email us with your concerns.

How to order;
Add your items to the shopping cart, click 'Add to cart'.
On the top of each page click on 'Shopping Cart'.
Click on the "Calculate Shipping" link.
Enter only your State and Zip Code then see your shipping options and prices.
Click on the "Checkout" button.
Continue filling out the standard information.
You may use Visa, Master Card, American Express or Discover.
You will go to a page that says your order has been placed.
You will receive an email with all the order information.
You may email us and cancel your order any time before it ships.
Credit card orders can only ship to the United States.

How do you want it to ship?
We are automated for United Parcel Service (UPS). This is the most cost effective shipping method. Exact cost is calculated in the beginning of the ordering process.
Most orders are shipped one to three business days after you place your order.
Some products will ship one to four weeks after you place your order.
They usually include a discription like "This product typically ships within 4 to 10 business days."
UPS transit times:
UPS Ground Service: 2 to 5 working days depending on location.
UPS 3 Day Air: Order will be delivered in 3 working days.
UPS 2nd. Day Air: Order will be delivered in 2 working days.
UPS Overnight Air: Order will be delivered next working day.
Insurance: All packages ship insured.
Adult Signature required on all shipments over $250.00.
Orders may not be picked up. We are mail order only.

Sales Tax is charged only to California USA customers.
Orders shipped to an address in California must pay California State Sales Tax, unless we have a signed California sales tax certificate on file prior to shipping. If you are required to pay sales tax in your state, that is your responsibility.

For International Customers. How do I submit my order?
We accept orders via our on-line Order Form and Email.
If you like we can email you an invoice with no obligation.
Please go to this page and fill in the appropriate fields then click on the Summit button.
No Obligation Quote Form or Order Form
Pay with Western Union.
It has fields to insert your equipment order and address information.
Submitting this form will result in an email sent to you with an attached PDF quote that can also be used as an invoice.
We will confirm that your product is in stock, calculate your shipping cost and include the prepayment information.
If you find the quote has errors, you can email us the changes that you want us to make and we will email you a corrected quote.
If you wish you can submit your payment and we will ship your equipment and email you the tracking information.
Please feel free to email questions and requests.
Let us know if we can help in any way.

Shipping via United States Postal Service:
For International Customers only.
Express Mail International 3 to 5 business days.
Priority Mail International 6 to 10 business days.
All packages ship insured.

How do I prepay for my order?

1. Western Union:
For U.S. and International Customers.
We accept Western Union payments with no transfer fee.

2. Package pick up: Orders may NOT be picked up. We are mail order only.

Have a question? Please email your question to;

We usually can answer all your questions via email.
Please email us and include your reason for contacting us.
For most customer questions that the web-site does not address we often must look up the answers to your questions, so real time answers on the phone does not always work.
We believe we can help you with equipment and expertise.
We appreciate your interest.
Thank you for visiting us.

Government Orders

Our CAGE code registration number with the
Central Contractor Registration is 1RJ33.

Privacy Statement

Customer information is not sold or redistributed to any other parties.

We collect information from you with the purpose of processing and shipping your orders.
We only see customers shipping address, products ordered, cost, shipping option and sales tax for California customers only.
We do not see the customers Credit Card Number.

E-mail orders:
Your E-mail address is protected by us and will not be sold or redistributed to other companies.
We request customers contact information, shipping address and email address with the purpose of processing and shipping orders. This information is dealt with in a professional and secure manner.

Guarantee: Should any item not measure up to your needs, the item may be replaced or refunded according to the following terms.

Return policy
Please note you can return most products if you follow the rules on this page.
We want you to respect the product as much as we respect your return privileges.
With a little care and common sense you can receive a 100% product price refund.

Returns are accepted on items that are ordered in single quantity, no returns accepted on items that are ordered in quantities of two or more. Products are returnable only if a return merchandise authorization number is obtained within 10 days of the original date of delivery. The returned product must be 100% complete, in BRAND NEW and unused condition, no scratches etc, and must be properly re-packed in its original packing material and in the original product box. The product box usually has pictures and descriptions and is separate from the shipping box. Include all manuals, blank warranty cards and all accessories including all plastic bags and twist ties. We will not accept a return of any product that is missing any of the above.

Return service fee.
Some product returns require a restocking fee. Please understand when a product is returned, a great deal of work goes into the process, such as testing, inspection, administration and receiving. The service fee allows us to keep our retail costs low, and our quality of service levels very high. Even though we usually do not charge for restocking, we reserve the right to charge up to a 19% restocking fee on all returns.

Requesting a return merchandise authorization number, RMA#.
To request a return, simply email us your invoice number and product model number within 14 days of the delivery date. After your RMA request is processed (usually within 2-3 days) we will reply with instructions.

Shipping the item to us.
For your protection, we recommend that all returns be sent back via traceable carrier. The customer must pay all costs related to return shipping. Please ensure that the item is in its original condition, see above. We must receive your item within 10 days of the RMA issue date. Please allow us 7 business days from the date we receive the item to process your return. Merchandise returned with damaged or missing items are not eligible for a refund and will be shipped back to the customer at your expense. Please do not use the product box as a shipping box, this will void the return. Make sure to surround the product with at least 2 inches of packing material. We suggest you insure the package for its full value. Be sure to include the RMA number (return merchandise authorization number) in the address label as instructed. Ship freight prepaid (No COD). If unit was damaged in shipment, save the box & packing materials as received and contact us. Customer is responsible for all associated charges, including shipping and handling to the customer, return shipping and handling to 21best, restocking charge of up to 19%, and/or any damage or loss by the customer or incurred during return shipping.

Refund.
After receiving, inspecting and accepting the returned merchandise, we will reimburse you for the purchase price of the item, less the shipping amount from us to you and less a possible restocking fee. For products purchased with a credit card we will issue the refund to the same card.

Customer testing, you can use it before you decide to keep it.
We have some customers that place the product on a towel covered bench, to reduce the chance of scratching the product. They use/test the product under different conditions that are important for them. Please test the product without unwinding all the longer coiled wires and before installation. You will soon be able to determine if the product will meet your needs.
If you wish to return the product then simply repackage it the same way you received it.
With a little care and common sense you can receive a 100% product price refund.
If you must deploy the product in a fashion that will make the product look used in anyway than you own it. Unwinding spools of wires or installing the product initiates the restocking charge. We want you to respect the product as much as we respect your return privileges.
Thank you for your cooperation.

We do not manufacture or represent all of the products sold in this catalog. We are not responsible for typographical errors on the web site, in the catalog, emails etc. All items are subject to availability & prior sale. Prices are subject to change without notice. Drawings and photos of items are believed to be typical of the item, however, they may not be exact. It is the purchasers' responsibility to insure the correctness of the item being purchased and it's proper use. We accept no responsibility for any damage that occurs consequential or otherwise.

Terms & Conditions


Shopping cart orders.	United States customers only. Purchase with confidence. Click the 'Add to cart' button. You can see your shipping charges before you start the checkout process. You can use the simple One Page Checkout with No Password and No User Name. We keep your email address confidential. It is only used for your purchase. It is never used in any other way! Please email us with your concerns. How to order; Add your items to the shopping cart, click 'Add to cart'. On the top of each page click on 'Shopping Cart'. Click on the "Calculate Shipping" link. Enter only your State and Zip Code then see your shipping options and prices. Click on the "Checkout" button. Continue filling out the standard information. You may use Visa, Master Card, American Express or Discover. You will go to a page that says your order has been placed. You will receive an email with all the order information. You may email us and cancel your order any time before it ships. Credit card orders can only ship to the United States. How do you want it to ship? We are automated for United Parcel Service (UPS). This is the most cost effective shipping method. Exact cost is calculated in the beginning of the ordering process. Most orders are shipped one to three business days after you place your order. Some products will ship one to four weeks after you place your order. They usually include a discription like "This product typically ships within 4 to 10 business days." UPS transit times: UPS Ground Service: 2 to 5 working days depending on location. UPS 3 Day Air: Order will be delivered in 3 working days. UPS 2nd. Day Air: Order will be delivered in 2 working days. UPS Overnight Air: Order will be delivered next working day. Insurance: All packages ship insured. Adult Signature required on all shipments over $250.00. Orders may not be picked up. We are mail order only. Sales Tax is charged only to California USA customers. Orders shipped to an address in California must pay California State Sales Tax, unless we have a signed California sales tax certificate on file prior to shipping. If you are required to pay sales tax in your state, that is your responsibility.



Email orders.	For International Customers. How do I submit my order? We accept orders via our on-line Order Form and Email. If you like we can email you an invoice with no obligation. Please go to this page and fill in the appropriate fields then click on the Summit button. No Obligation Quote Form or Order Form Pay with Western Union. It has fields to insert your equipment order and address information. Submitting this form will result in an email sent to you with an attached PDF quote that can also be used as an invoice. We will confirm that your product is in stock, calculate your shipping cost and include the prepayment information. If you find the quote has errors, you can email us the changes that you want us to make and we will email you a corrected quote. If you wish you can submit your payment and we will ship your equipment and email you the tracking information. Please feel free to email questions and requests. Let us know if we can help in any way. Shipping via United States Postal Service: For International Customers only. Express Mail International 3 to 5 business days. Priority Mail International 6 to 10 business days. All packages ship insured. How do I prepay for my order? 1. Western Union: For U.S. and International Customers. We accept Western Union payments with no transfer fee. 2. Package pick up: Orders may NOT be picked up. We are mail order only.

Questions?	Have a question? Please email your question to; We usually can answer all your questions via email. Please email us and include your reason for contacting us. For most customer questions that the web-site does not address we often must look up the answers to your questions, so real time answers on the phone does not always work. We believe we can help you with equipment and expertise. We appreciate your interest. Thank you for visiting us.



Government Orders	Our CAGE code registration number with the Central Contractor Registration is 1RJ33.

Privacy Statement	Customer information is not sold or redistributed to any other parties. We collect information from you with the purpose of processing and shipping your orders. We only see customers shipping address, products ordered, cost, shipping option and sales tax for California customers only. We do not see the customers Credit Card Number. E-mail orders: Your E-mail address is protected by us and will not be sold or redistributed to other companies. We request customers contact information, shipping address and email address with the purpose of processing and shipping orders. This information is dealt with in a professional and secure manner.

Return policy	Guarantee: Should any item not measure up to your needs, the item may be replaced or refunded according to the following terms. Return policy Please note you can return most products if you follow the rules on this page. We want you to respect the product as much as we respect your return privileges. With a little care and common sense you can receive a 100% product price refund. Returns are accepted on items that are ordered in single quantity, no returns accepted on items that are ordered in quantities of two or more. Products are returnable only if a return merchandise authorization number is obtained within 10 days of the original date of delivery. The returned product must be 100% complete, in BRAND NEW and unused condition, no scratches etc, and must be properly re-packed in its original packing material and in the original product box. The product box usually has pictures and descriptions and is separate from the shipping box. Include all manuals, blank warranty cards and all accessories including all plastic bags and twist ties. We will not accept a return of any product that is missing any of the above. Return service fee. Some product returns require a restocking fee. Please understand when a product is returned, a great deal of work goes into the process, such as testing, inspection, administration and receiving. The service fee allows us to keep our retail costs low, and our quality of service levels very high. Even though we usually do not charge for restocking, we reserve the right to charge up to a 19% restocking fee on all returns. Requesting a return merchandise authorization number, RMA#. To request a return, simply email us your invoice number and product model number within 14 days of the delivery date. After your RMA request is processed (usually within 2-3 days) we will reply with instructions. Shipping the item to us. For your protection, we recommend that all returns be sent back via traceable carrier. The customer must pay all costs related to return shipping. Please ensure that the item is in its original condition, see above. We must receive your item within 10 days of the RMA issue date. Please allow us 7 business days from the date we receive the item to process your return. Merchandise returned with damaged or missing items are not eligible for a refund and will be shipped back to the customer at your expense. Please do not use the product box as a shipping box, this will void the return. Make sure to surround the product with at least 2 inches of packing material. We suggest you insure the package for its full value. Be sure to include the RMA number (return merchandise authorization number) in the address label as instructed. Ship freight prepaid (No COD). If unit was damaged in shipment, save the box & packing materials as received and contact us. Customer is responsible for all associated charges, including shipping and handling to the customer, return shipping and handling to 21best, restocking charge of up to 19%, and/or any damage or loss by the customer or incurred during return shipping. Refund. After receiving, inspecting and accepting the returned merchandise, we will reimburse you for the purchase price of the item, less the shipping amount from us to you and less a possible restocking fee. For products purchased with a credit card we will issue the refund to the same card. Customer testing, you can use it before you decide to keep it. We have some customers that place the product on a towel covered bench, to reduce the chance of scratching the product. They use/test the product under different conditions that are important for them. Please test the product without unwinding all the longer coiled wires and before installation. You will soon be able to determine if the product will meet your needs. If you wish to return the product then simply repackage it the same way you received it. With a little care and common sense you can receive a 100% product price refund. If you must deploy the product in a fashion that will make the product look used in anyway than you own it. Unwinding spools of wires or installing the product initiates the restocking charge. We want you to respect the product as much as we respect your return privileges. Thank you for your cooperation.


Disclaimer	We do not manufacture or represent all of the products sold in this catalog. We are not responsible for typographical errors on the web site, in the catalog, emails etc. All items are subject to availability & prior sale. Prices are subject to change without notice. Drawings and photos of items are believed to be typical of the item, however, they may not be exact. It is the purchasers' responsibility to insure the correctness of the item being purchased and it's proper use. We accept no responsibility for any damage that occurs consequential or otherwise.